We are a small, women-owned and operated company, a business started by a Mom with 2 kids in braces. We have been in business since 2009. We value integrity and have worked very hard for over 10 years to develop great working relationships with customers. If you are not satisfied, are frustrated, or have any other issue, please do not hesitate to email us at firstname.lastname@example.org. You can expect a reply within a 24-48 hours. Mistakes happen and we appreciate your patience and understanding while we work through issues together.
That said, if you wish to return or exchange an item, just return it to us (any postal method you prefer, but traceable is best) to:
EmBraced In Comfort
1945 S. Main Street, Apt. 1
Fairgrove, MI 48733 U.S.A.
PLEASE INCLUDE A NOTE WITH WHAT YOU WANT DONE WITH THE RETURN (Exchange, refund, etc).
You are responsible for shipping fees to us.
You can email us first to discuss options, but it is not necessary.
If you have questions about sizing or anything else, email us. If you have fit issues, sometimes we can come up with better solutions. Don't hesitate to reach out.
ONE OF THE MAIN ISSUES WE HEAR IS HOLES FORMING IN THE FABRIC. THIS VIDEO EXPLAINS HOW TO PREVENT HOLES IN YOUR GARMENTS.